Fix issues when you lot pay for Google products & services

Y'all might need to fix a problem with your payments profile if yous:

  • Have problems when y'all pay for Google products
  • Get an error message

Find the outcome you lot experienced below.

Payment method declined by issuer

Important: Your payment issuer is the bank or company that issued the payment method y'all try to utilize. This may be the banking company that issued your bill of fare, the telecom carrier for your carrier billing business relationship, or your eWallet provider.

"Unable to complete transaction: expired card"

"[Your payment issuer] declined your payment"

To fix the issue, select a different payment method or endeavour the post-obit:

  • Make sure your payment method is up to date. If it isn't, update it in Google Pay. Then endeavour your purchase again.
  • To make the purchase, make sure you accept enough money in your account.
  • If you still take issues, contact your issuer to check if there's a problem with your account.

Payment method declined by Google

"Your payment was declined due to an upshot with your account"

If you lot get this mistake message, we tin't accept your payment because:

  • Nosotros saw a suspicious transaction on your payments profile.
  • We need more info to protect your business relationship against fraud.
  • For European users simply: We need more info to comply with Eu police.

To fix the consequence, you lot must verify your identity or update info in pay.google.com:

  1. Get to pay.google.com.
  2. Check for whatever alerts or requests.
    • Before you lot can buy annihilation through your Google Account, you must verify your identity.
  3. Brand sure your name, address, and payment info are up to date.

"Your transaction can't be completed"

If you're asked to provide more info after yous get this message, follow the on-screen instructions.

If you're not asked for more than info:

  • Endeavour a different payment method.
  • Bank check whether the billing address for your payment method, such equally a credit bill of fare, matches the address in your Google Pay settings. If they don't match, update your address on pay.google.com and endeavor the transaction again.
  • If y'all're on an app: Try to pay on the product website instead. If you're on the website, endeavour the app.
  • If yous purchase on Google Play: For suggestions, check Fix payment issues on your account.
  • If you use the guest checkout on the Google Store: Sign in to your Google Account. If you don't have one, create an business relationship kickoff.
  • If you use an eligible Android phone and pay by credit bill of fare: Set up up a payment method for contactless transactions.
  • If you pay with a credit card: Contact your banking concern or fiscal institution about this transaction.

"Can't redeem your gift bill of fare due to an upshot with your account"

To fix the consequence:

  1. Go to pay.google.com.
  2. Check for any alerts or requests.
    • Before you can buy anything through your Google Account, you must verify your identity.
  3. Brand sure your name, address, and payment info are upward to engagement.

Payment issue with Google Workspace account

"This transaction couldn't be completed. Contact your Google Workspace administrator to set information technology"

If you purchase a Google product or service and get this error bulletin, information technology means that your company or school set upwardly your business relationship.

To resolve this issue, contact your Google Workspace ambassador.

Tip: If you're an ambassador, learn how to gear up the billing issue.

Find your administrator

Your administrator might exist:

  • Someone in your IT department or help desk at a company or school.
  • The person who manages your email service or website.
  • The person who gave y'all your username.

Ineligible or grayed-out credit or debit card

Carte is grayed out & needs verification

Your carte was reported as stolen if:

  • Your card is grayed out.
  • The message says "verify on pay.google.com," or "verify in your Google Account'due south payment methods."

Before you can apply it once again, you must verify the menu.

  1. Go to pay.google.com.
  2. Sign in to your account.
    • If you accept multiple accounts: Sign in to the account with the grayed-out card.
    • If you don't employ pay.google.com: Go to your business relationship's "Payment methods" page.
  3. Click Payment methods.
  4. Adjacent to the card that says "Verification needed," click Verify and then  Get code.
  5. Yous tin can notice a temporary hold of less than $1.95 USD on your card statement called "GOOGLE." The verification code is the final 6 digits.
    • Y'all should get the lawmaking right away, but it can take up to 7 days to get the code.
  6. To complete verification, return to your account and enter the six-digit lawmaking.

Card is grayed out & is ineligible

If your card is grayed out and yous get a message that your card is ineligible, you tin't use your carte du jour for this purchase. Attempt to make the purchase again with a different carte du jour.

If the card you want to use isn't listed, to add a new card, follow the on-screen instructions.

Airtight Google payments contour

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